Contact Private Crypto Swap

Use this page to contact Private Crypto Swap about an exchange order, deposit, payout, supported network, compliance review or general service question.

For the fastest order investigation, send the information that identifies the transaction clearly. Do not send wallet credentials or secret recovery information.

Exchange Order Support

If your question concerns an active or completed exchange, include the details available from the order page:

order ID or exchange identifier;

sending cryptocurrency;

deposit network;

receiving cryptocurrency;

payout network, when applicable;

deposit transaction hash;

payout transaction hash, if one has already been created;

short description of the issue.

A transaction hash is especially useful when a deposit has already been broadcast because it allows the support team to distinguish the blockchain transaction from the exchange order itself.

Customer support and cryptocurrency order communication concept

Deposit and Payout Questions

Contact support if:

a deposit has been sent but is not detected after normal network propagation;

the blockchain shows confirmations but the order has not advanced;

the payout status requires clarification;

you are unsure whether a selected USDT network matches the order;

you need help identifying an exchange transaction from an order ID or hash.

Before contacting support, confirm that the asset, network, amount and address used for the transfer match the active order.

AML or Verification Review

If an order has been placed under additional compliance review, reply through the support channel associated with that case or contact us through this page and include the order identifier.

Do not send identity documents unless they have been specifically requested for an active review. Our AML Policy explains when additional information may be required.

Privacy Requests

Questions about personal data, technical logs, cookies, retention or data-rights requests can also be submitted through this page. Our Privacy Policy explains the categories of data that may be processed in connection with the service.

Security Notice

Private Crypto Swap support will never need your:

seed phrase or recovery phrase;

wallet private key;

exchange account password;

two-factor authentication code;

remote access to your wallet or device.

Anyone asking for these credentials should not be treated as legitimate support.

Contact Form

Use the site contact form to send your request. Include only the information necessary to identify the order and explain the issue.