Privacy Policy
This Privacy Policy explains how Private Crypto Swap may collect, use, store and disclose information when you visit the website, create a crypto-to-crypto exchange order, contact support or interact with security and compliance processes.
The amount of information processed depends on how you use the service. A standard exchange order can require less personal information than a transaction that is escalated for fraud, AML, sanctions or security review.
Technical and Usage Data
When you use the website, infrastructure and security systems may generate technical data such as:
IP address;
browser and device information;
operating system;
approximate location derived from network information;
access times;
pages or functions used;
referral information;
security, error and server logs;
cookie or similar identifier data where used.
This information can be used to keep the service available, detect abuse, investigate errors, improve performance and protect users and infrastructure.
Support and Communications
If you contact us, we may process the information contained in the message together with any order ID, wallet address, transaction hash, screenshot or other material you voluntarily provide.
Do not send seed phrases, private keys, wallet passwords or authentication codes. These credentials are not required for standard support.
Compliance and Verification Data
Eligible standard orders can begin without routine KYC. If a transaction is escalated under our AML Policy, additional information may be requested where reasonably necessary to resolve the identified risk.
Depending on the case, this can include information about wallet control, source or purpose of funds, transaction history, source-of-funds evidence or identity-related documentation.
We process such information only for the purposes connected with the review, security of the service, fraud prevention, dispute handling and applicable legal or compliance obligations.
How We Use Information
Information may be processed to:
create and execute exchange orders;
detect and confirm blockchain deposits;
calculate and deliver payouts;
provide order status and customer support;
prevent fraud, theft and misuse;
perform sanctions, AML and security screening;
investigate technical errors or suspicious activity;
maintain website and infrastructure security;
improve service reliability and usability;
comply with applicable legal obligations and valid requests from competent authorities;
establish, exercise or defend legal claims where necessary.
Depending on applicable law and the context, processing may be based on providing the requested service, legitimate operational and security interests, consent where required, or legal obligations.
Cookies and Similar Technologies
The website may use cookies or similar technologies needed for core functionality, security, session handling, preferences and performance measurement.
Some cookies may be essential for the service to function correctly. Optional analytics or preference technologies should be used only in accordance with the consent requirements that apply to the user.
Browser controls can usually be used to remove or block cookies, although blocking essential storage may affect parts of the website.
Blockchain Data
Cryptocurrency transactions can create permanent records on public blockchains. Private Crypto Swap cannot delete or alter data written to a decentralized public ledger.
Bitcoin and Ethereum expose transaction activity publicly. USDT visibility depends on the blockchain used. Monero applies privacy mechanisms that conceal more transaction relationships at the protocol level.
A privacy request sent to us can apply to information under our control, but it cannot remove data that independently exists on a blockchain.
Service Providers and Data Sharing
We may use third-party providers where they are reasonably necessary to operate or protect the service. These can include:
hosting and infrastructure providers;
security and anti-abuse services;
blockchain node or data providers;
blockchain analytics and compliance services;
customer-support tools;
analytics or performance services;
professional advisers where necessary.
Information should be shared only to the extent reasonably required for the relevant function.
We may also disclose information when required by applicable law, a valid legal process or a competent authority, or when reasonably necessary to protect the service, users or third parties from fraud, abuse or security threats.
International Processing
Service providers and technical infrastructure may operate in different countries. As a result, information can be processed outside the country from which you access the website.
Where applicable law requires specific safeguards for international transfers, appropriate contractual, organizational or other lawful measures should be used.
Data Retention
We retain information for no longer than reasonably necessary for the purposes for which it is processed, including order completion, support, security, fraud prevention, AML review, accounting or recordkeeping, dispute handling and legal obligations.
Retention periods can differ by data category. Some technical logs may be kept for a relatively short period, while compliance or dispute records may need to be retained longer when required by law or justified by an active case.
Data that exists independently on a blockchain is outside our ability to delete or shorten.
Data Security
We use technical and organizational measures intended to protect information against unauthorized access, loss, misuse or alteration. No online system or blockchain-related service can guarantee absolute security, so users should also protect their devices, wallets and credentials.
Never share a private key or recovery phrase with anyone claiming to provide support.
Your Privacy Rights
Depending on your jurisdiction, you may have rights relating to personal information, which can include the right to:
request access to personal data;
request correction of inaccurate information;
request deletion where legally available;
object to or restrict certain processing;
withdraw consent where processing is based on consent;
request a portable copy of certain data;
submit a complaint to a competent data-protection authority.
These rights can be limited by legal obligations, security requirements, fraud prevention, AML recordkeeping, active disputes or the technical nature of blockchain data.
Children
The service is not intended for children or for people who are not legally permitted to enter into cryptocurrency transactions in their jurisdiction. We do not knowingly design the service to collect information from children.
Changes to This Privacy Policy
We may update this Privacy Policy when the service, technology, legal requirements or data-processing practices change. The version published on the website is the current policy.
Contact About Privacy
Privacy questions or requests can be submitted through our Contacts page. Include enough information for us to understand the request, but do not send wallet private keys, seed phrases or passwords.
Contact Support